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Terms & conditions
for our wholesale customers
All orders must be paid for prior to shipping. We accept Paypal or Direct Deposits. All Major credit cards can be used via Paypal. If you choose to pay via Direct Deposit you will be required to fax or email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared. Cheques & Money Orders are to be made out to Make Up Cosmetics. Cheques & Money Orders must be cleared before the order can be dispatched. Please record your order reference # / business name on the back of the cheque or money order.
Pricing & Taxes
All prices are quoted in Australian Dollars. Prices quoted in our website include GST. GST is applied to all orders within Australia on taxable items including freight.
We cannot waive GST unless required documentation is supplied for Australian orders. International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that Make Up Cosmetics cannot be responsible for.
If you have questions about these taxes please contact your local customs office. All prices are quoted do not include shipping & transportation costs. Freight charges vary depending on the 3rd party courier and the volume /weight of your order.
Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee. Orders left on “Wait” status or unconfirmed beyond 7 days will be automatically deleted from our system save and except International Orders which will remain in the system for 14 days.
We have accounts with several major courier companies.
We will arrange freight through these accounts for you unless you require shipping through your own courier.
If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national / international account number & Sydney contact details of your courier in the “Special Instructions / Comments” sections with your order.
International shipping may require legal documents for export purposes.
Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched.
Returns, Refunds & Replacements
Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account.
No returns or exchange will be allowed after 7 days from receipt of your order. Any problems reported after 7 days which are not the fault of Make Up Cosmetics will incur a 20% re-stocking fee.
If a return or refund is necessary, this must fall within 1 month of the invoice date. Returns will not be accepted beyond 1 month. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Make Up Cosmetics behalf). Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened.
This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. All goods/products must be unused when returned to Make Up Cosmetics in order to qualify for a credit or refund.
The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. This is beyond our control & we strongly recommend lab tests prior to commercial runs. Make Up Cosmetics cannot accept any liability in this regard.